Job Description

Who You Are

You are a proactive, customer-focused individual who thrives in a professional setting. You have the ability to engage with visitors, guests, and suppliers and efficiently manage communications. You are flexible and ready to step in when needed, bringing excellent organizational skills to support your team and maintain service standards.

What the Job Involves

The role involves greeting all visitors and providing them with efficient and professional service. You will offer basic advice and information on council services and liaise with partner organizations. Additionally, you will handle both administrative and call handling duties for campaigns, escalate issues to management, and provide coverage for job-share partners during their absence. Regular use of IT systems to manage data and information is essential, and ongoing skill development is encouraged to maintain service excellence. You will collaborate with your line manager to ensure continuity in staffing and participate actively in team communications and reviews.

Skills

• Customer service excellence
• Effective communication
• Problem-solving
• Flexibility and adaptability
• Organizational skills
• IT proficiency (Intranet, Viva Engage, CRM, MS Office)
• Teamwork and collaboration