Temporary Accommodation Placement Officer L3Z1

Who You Are

We’re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational and compassionate way, with the best outcomes for residents at its heart.

You are passionate about housing equality, proactive, and keep services accessible. You take a caring approach and believe in doing things together to ensure no one gets left behind.

What the Job Involves

This role within the TA placements team involves supporting residents into temporary accommodation and ensuring Camden allocates suitable emergency and temporary accommodation. Responsibilities include providing housing advice, sourcing suitable temporary housing options, facilitating allocation processes, and working collaboratively across housing services.

Additionally, you'll assist with logistical arrangements, update IT Housing Systems, offer advice and support to residents, comply with relevant policies, and participate in training. You'll also help new staff learn, manage records, and tackle issues such as emergency decants.

Skills

• Proactive in preventing issues and offering support
• Strong collaboration and communication abilities
• Experience with data, digital tools, and systems
• Commitment to equality, diversity, and inclusion
• Understanding of safety and wellbeing principles
• Knowledge of housing legislation and frameworks
• Customer-facing experience and sensitively handling issues
• Self-motivated with strong organizational skills
• Good numerate and accounting skills
• Ability to use ICT for record-keeping and retrieval