Customer Service Advisor (NJE GR 3)

Who You Are

You are an organized and professional individual with a strong commitment to customer service excellence. You excel at communication and work collaboratively with others to ensure smooth operations and optimal service delivery. Your ability to adapt to varying demands and your proactive approach to personal development are key to your success in this role.

What the Job Involves

In this role, you will be responsible for greeting visitors and providing efficient and professional customer service. You will offer basic guidance on council services and those of partner organizations, handle administrative duties, and manage inbound and outbound communication campaigns. You will be expected to escalate issues as necessary, provide coverage for colleagues, and use multiple IT systems for data management. Additionally, you will ensure reception duties are met according to service requirements and contribute to maintaining high customer service standards through team collaboration and support.

Skills

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Proficient in MS Office and CRM systems
• Ability to handle administrative tasks efficiently
• Problem-solving and issue escalation
• Adaptability and teamwork
• Proactive approach to personal development