Job Description

Who You Are

We seek a driven and experienced individual, ideally with a background in social housing or local authorities. You thrive in administrative environments and possess extensive knowledge of Microsoft Office packages. Your strong interpersonal and communication skills are paired with a customer-focused mindset, making you an effective frontline service provider. As a team player, you have a self-motivated approach and are adaptable to both office-based and hybrid working conditions.

What the Job Involves

As part of the Triathlon Homes team, you will be the initial point of contact, providing a positive customer experience and managing a wide range of enquiries. Your role involves booking appointments, organising meetings, and liaising with various team members and external partners. Working closely with Village Managers and the External Management Agent, you will ensure excellent service delivery and manage communal repairs. You’ll also participate in projects, including those related to Fire Safety, while maintaining effective communication with residents and stakeholders from our Stratford office.

Skills

• Experience in customer service and frontline public/resident engagement
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Strong attention to detail
• Excellent interpersonal and communication skills
• Exceptional telephone manner
• Customer-focused mindset
• Team player with a proactive, can-do attitude
• Ability to work independently and show initiative
• Effective time and workload management
• Positive approach to change and adaptability in an agile environment