Head of Revenues and Benefits Job Description

Who You Are

You are a strategic leader with a proven track record in managing high-performing Revenues and Benefits functions. You have strong stakeholder management skills and can navigate diverse and conflicting interests with ease. You are adept at fostering a customer-centric culture and driving continuous improvement within your team. With a can-do attitude, you bring fresh, innovative solutions to challenges and lead your team with integrity and professionalism. Your strategic vision and political astuteness guide you in ensuring the Council’s policy objectives are met efficiently and effectively.

What the Job Involves

The role involves directing, leading, and managing the delivery of strategic, high-quality Revenues and Benefits services at Wirral Council. You will oversee strategy and policy development, maintain strong relationships with elected members and stakeholders, and ensure alignment with the corporate plan. The role includes managing large budgets, supporting ERP system implementation, driving a digital-first approach, and maximizing government subsidies. You will contribute to corporate performance evaluation, enhance customer experience, and serve as support to Councillors. Additionally, fostering a high-performing, customer-focused culture is essential.

Skills

• Degree level education or equivalent experience
• Relationship management and stakeholder navigation
• High level written and oral communication
• Creative and innovative thinking
• Project leadership and successful outcome delivery
• Strong collaboration and empowerment skills
• Strategic initiative leadership
• Risk and opportunity monitoring and analysis
• Adaptability to change and uncertainty
• Autonomy and prioritization in workload management
• Leadership and integrity
• Evidence-based decision-making
• Insight-driven performance improvement
• Political acumen