Grant Officer - Housing Improvements

Who You Are

We are seeking a highly organized individual with a strong customer focus to provide a Borough-wide service to all our customers. You should have experience working with older people and/or individuals with disabilities and possess a genuine commitment to consistently high standards and quality service delivery. The role requires excellent communication skills to interact with a wide and varied customer base, as well as internal and external liaison with various parties involved in delivering key customer services.

What the Job Involves

This position is a 36-hour post, 5 days a week, with a main work base at Magdalen House but primarily involves working from home with access to the office as needed. The successful candidate will need to provide comprehensive service across the Borough, ensuring effective communication and liaison for delivering a critical customer service. The role involves understanding and applying knowledge of welfare rights, financial assessments, and local grant/loan conditions, among other responsibilities.

Skills

• Knowledge of welfare rights/benefits
• Understanding of financial assessments
• Familiarity with Sefton’s Disabled Facilities Grant/loan conditions
• Proficient in office support systems, processes, and procedures
• Strong organizational skills
• Excellent customer focus and communication skills